Refund policy

Returns and exchanges are not accepted.

Why is that? Our products are made especially for you when you place an order. 
You can always contact us for any questions at susanne@bougiephans.com. 

Cancellations

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.